Hello there
We're aware of an intermittent internal network congestion occurring at our Layer 2 switches, and this email is to let you know that we have outlined a maintenance windows to address it.
The maintenance is scheduled to take place starting Nov 29th, 2020. We expect this maintenance to result in a much more stable network environment for your Cloud Instance.
We will email you with updates with regard to the maintenance on https://status.cloudcone.com, if you haven't already subscribed, please do.
I have outlined a few general questions about this maintenance and the underlying issue.
Not all of our clients are affected, however, certain clients on certain Hypervisor Nodes are affected.
No, nothing inside your Compute Instance is touched, as this is a network level maintenance.
Yes, SLA credits shall be give to customers who request.
Please bear with us until the maintenance is complete from our end. We also like you to know, that this is in our top priority! 🙂
We always appreciate choosing us as your Cloud Hosting Provider.
Thanks for understanding and take care!
Regards,
NetOps
CloudCone, LLC
© CloudCone, LLC